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Messages submitted prior to 6:00 P.M., Eastern time, will be responded to by end of the following business day. Please allow up to two business days for a reply to messages submitted after 6:00 P.M., Eastern time.


Please note that we are unable to act on any email requests for account transactions, such as purchases, redemptions, and account maintenance. We are also unable to provide account-specific information, such as account values, by email for the protection of your privacy. Please access your account through my account login to perform such transactions, contact a customer service representative at 800-225-5291 for assistance or access your account using our 24-hour automated EASI-Line at 800-338-8080.

Contact us by mail

Mutual funds and ETFs
 

Regular mail

John Hancock Signature Services, Inc.

P.O. Box 55913

Boston, MA 02205-5913

 

Overnight mail

John Hancock Signature Services, Inc.

30 Dan Road

Canton, MA 02021-2809

College planning
 

Regular mail
John Hancock Freedom 529
P.O. Box 17603
Baltimore, MD 21297-1603

Overnight mail
John Hancock Freedom 529
c/o T. Rowe Price
Mail Code 17603
4515 Painters Mill Road
Owings Mills, MD 21117-4903

Media relations
 

Journalists can contact Beth McGoldrick, our media relations representative, by email at bmcgoldrick@jhancock.com or by calling, 617-663-4751.

Contact us by phone

  • EASI-Line

     

    Our automated service for account access 24 hours a day, including transactions, account balances, fund performance, and share prices.

    800-338-8080

  • Mutual funds and ETFs

     

    Our mutual fund and ETF customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund number and account number handy.

    800-225-5291

  • College planning

     

    Our college planning customer service representatives can be reached Monday through Thursday between 8:00 A.M. and 7:00 P.M., and Friday between 8:00 A.M. and 6:00 P.M., Eastern time. Please have your fund number and account number handy.

    866-222-7498

  • TTY hearing/speech impaired

     

    Services for people who are hearing and/or speech impaired are available Monday through Friday from 9:00 A.M. to 5:30 P.M., Eastern time. Outside those hours, callers are prompted to leave a message, which will be returned as soon as possible.

    800-231-5469